Frequently Asked Questions

Refunds & Replacement FAQ

What is EliteHubs' refund policy?

Kindly refer our refunds policy for detailed information https://elitehubs.com/pages/return-policy

Can I return a product if I change my mind?

Elitehubs offers Replacements for products only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

Is there a time limit for initiating a return or refund?

Yes, a request for replacement must be placed within 72Hrs from the time of delivery.

Do you offer refunds for damaged or defective products?

Elitehubs provides a replacement if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support. However if the product is unavailable, only then, does Elitehubs provide a refund.

How do I initiate a refund request?

You can contact our support team via email, call or whatsapp they'll do the needful. Mail: contact@elitehubs.com

Are there any restocking fees for returns?

Yes the gateway charges have to be borne by the customer for normal prepaid transactions 2% and for EMI Transactions 5%

What information do I need to provide when requesting a refund?

You need to provide your Order ID, Name, Email ID, Phone number.

How long does it take to process a refund?

Refunds if issued, usually take 48Hrs to be processed from Elitehubs, And it can take 5-7 business days to reflect in your account. However Bank Holidays can delay the refund occasionally.

What payment methods are eligible for refunds?

All payment methods are eligible for refunds, however refunds are processed as per Elitehub's Terms and Conditions.

Can I return a product that I bought on sale?

Products purchased during Sale time are not eligible for Refunds or Returns. Replacements are allowed only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

Are shipping charges refundable?

We offer free shipping across the range.

What happens if I receive the wrong product?

We usually rectify such errors immediately incase the client insists on a refund we will process the same provided the product is sealed and in it's original packaging

Is there a warranty on the products sold by EliteHubs?

Every product sold comes with its standard brand warranty offered by the manufacturer of the product.

How can I return a product if I don't have the original packaging?

Original packagings and all accessories are required for the product to be eligible for Refund or Replacement.

Can I return a product if it is missing accessories?

Original packagings and all accessories are required for the product to be eligible for Refund or Replacement.

Do you offer partial refunds for partially damaged products?

Yes, In case a product has some minor damage, and is fully functional, a partial refund may be provided as compensation.

What is the process for returning a product under warranty?

Faulty products under warranty need to be submitted to their respective brand service centers. Elitehubs does not process warranty for products.

Can I return a product if it's been used?

Elitehubs offers Replacements for products only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

Are there any conditions for returning a product?

Yes, Elitehubs offers Replacements for products only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

How can I track the status of my refund request?

You can contact our support team via email, call or whatsapp for an update. Also you can check your "My orders" section on Elitehubs.com. Mail: contact@elitehubs.com

Can I return a product if it's been opened but not used?

Elitehubs offers Replacements for products only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

Are there any specific documents required for initiating a return?

You need to provide your Order ID, Name, Email ID, Phone number.

Can I return a product if it's been damaged during shipping?

yes, Elitehubs provides a replacement if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support. However if the product is unavailable, only then, does Elitehubs provide a refund.

Do you provide prepaid return labels?

Yes, Incase your product is eligible for a return we do provide prepaid labels the customer doesn't have to bear a single penny unless notfied earlier by our support team.

What if the product I want to return is no longer available?

In such a rare occurance we usually offer an alternative product and also offer the clients options to go for a different product or a refund as per their discretion.

How long does it take to receive a replacement product?

A replacement product may be tested by our technicians upon receiving at our outlet. The time needed to receive the product, test and to ship the product back is 1-2 weeks

What if I receive a damaged product after a replacement?

If the replacement product is damaged in shipping, Please contact our customer support to request another replacement.

Is there a limit on the number of products I can return?

Unfortunatley we don't have returns option we only have a replacement policy incase the product is damaged, DOA or deffective.

Can I return a product that was purchased with a gift card?

Unfortunatley we don't have returns option we only have a replacement policy incase the product is damaged, DOA or deffective.

What is the process for returning a product with missing documentation?

Kindly reach out to our support team they'll guide you through the process

Do you offer return pickups from remote locations in India?

Yes we cater to a wide range of pincodes across India it's advicable to reachout to our support team once before making the purchase.

Can I return a product if I've lost the original receipt?

Yes incase it's eligible under our terms and conditions.

What is the procedure for returning a bulk order?

Kindly reach out to our support team they'll do the needful.

Are there any exclusions from your return policy?

Yes for products purchased as gifts,customised pc's and purchases made during sales.

How long does it take to receive a refund for a canceled order?

Refunds if issued, usually take 48Hrs to be processed from Elitehubs, And it can take 5-7 business days to reflect in your account. However Bank Holidays can delay the refund occasionally.

Can I return a product if it's been altered or modified?

Unfortunatley if a product has been altered or modified it isn't eligible for returns or refunds.

Can I return a product if I bought it from one of your physical stores?

Yes you can return it back at the same store and it will be processed as per the T&C

What if I receive a different variant of the product I ordered?

You can reach out to our support team with an uncut unboxing video within 72hrs and they'll get it rectified

Do you provide a warranty on refurbished products?

We don't deal in refurbished/second hand goods.

Can I return a product if it has a manufacturer's defect?

Yes you can by contacting us within 72hrs of the product being recevied by you.

Are there any restrictions on returning software or digital products?

Can I return a product if it's been damaged due to misuse?

Unfortunatley incase a product is damaged by misuse or mishandeling that isn't eligible for returns or refunds.

What if I receive a counterfeit product?

We ensure all our products are directly sourced from the brands themeslves such an occurance is very rear and hasn't occured yet incase such an event occurs kindly share an uncut unboxing video with our support team within 72hrs of receiving the product and the team will get it resolved.

Can I return a product if I've had it for several months?

We only offer replacements/refunds only if reported within 72hrs of receiving the product.

Can I return a product if it's no longer in its original condition?

Unfortunaltey in such a case returns/refunds won't be eligible.

What if I receive a damaged product but didn't notice it immediately?

We have a replacement window of only 72hrs after the window closes we unfortunatley cannot process any claims kindly check the products thorughly.

Do you offer refunds for products lost in transit during a return?

Yes we usually shipout a new one immediately once the courier marks it as lost or we offer a refund as per the clients request.

Can I return a product if it's been discontinued by the manufacturer?

Unfortunatley in such cases return's aren't possible you can send it to the brands autorized service center and have it replaced by them incase the product is faulty.

What is the return policy for bulk orders?

The return policy is the same for bulk orders as well

Can I return a product if it's been opened but not used?

Unfortunaltey we don't take products back once the seal has been opend

How do I return a product if I live in a remote location?

We cater to a wide range of pincodes across India it's advisable to reach-out to our support team once before making the purchase.

Is there a grace period for returning products beyond the stated time limit?

We only have a 72hrs period there isn't any grace period beyond the stated time limit still you can reach out to our support team in case something can be done we will surely look into it once.

Can I return a product if it's been damaged due to natural disasters?

Unfortunately incase a product is damaged due to natural disaster it isn't eligible for returns or refunds.

Are returns accepted for products purchased during special promotions?

No returns/refunds aren't eligible for orders purchased during special promotions

Do you offer returns for products that were on pre-order?

We only offer replacements incase the product is found to be damaged,defective or doa and the same has been reported within 72hrs of receiving the product

Can I return a product if I received it as a gift?

Unfortunatley products received as gifts aren't eligible for returns but can be replaced as per our T&C

How do I request a refund for a canceled order?

You can reach out to our support team via Call/Whatsapp or Email and they'll do the needful

What is the procedure for returning a product with missing accessories?

Kindly contact our support team and share the uncut unboxing video

Can I return a product if it was purchased with a discount code?

You can contact our team and they'll get the necssary changes done.

Do you offer returns for products purchased through EliteHubs' loyalty program?

Currently we don't have a loyalty program active yet.

Can I return a product if I've already received a replacement for it?

Yes incase the replacement received is still defective.

How long does it take to receive a refund for a returned product?

Once the product is received at our facility and after apropriate inspection once confirmed the refunds are processed within 48hrs from our end.

Can I return a product if it's been damaged due to improper handling by the courier?

Yes provided an uncut unboxing video is submited to our support team within 72hrs of receiving the product

What if I receive a different brand of product than what I ordered?

You can contact our support team within 72hrs of receiving it and they'll get it rectified

Can I return a product if it's been used but still has its original packaging?

Unfortunaltey in such a case returns/refunds won't be eligible.

Do you offer returns for products purchased on installment plans?

Yes if it is eligible as per our T&C

Can I return a product if I bought it from EliteHubs' authorized reseller?

Currently Elitehubs doesn't have an authorized resller.

What is the return policy for products that were part of a bundle?

The policy will be the same unless specified in the product page.

Can I return a product if I no longer want it after opening the package?

Once the package is opened it isn't eligible for returns. Only replacements are possible as per the T&C

How do I return a product if I live in a location with no courier service?

In such a case you'll have to ship the product yourself to us via a courier locally available to you.

Do you offer returns for products purchased using a financing option?

Yes, Standard replacement policy will be applicable in such a case.

Can I return a product if it's been damaged due to a power surge?

In case a product gets damaged due to a power surge, Elitehubs is not liable for the replacement or refund of the product.

What if I receive a product that is missing essential components?

If a product is missing accessories that should be included in the box, please contact our customer support along with an uncut unboxing video showing the missing part.

How do I return a product if I no longer have access to my EliteHubs account?

In the event that you have forgotten your password, you can find your order details on your email ID given at the time of placing the order. Use these details to request for replacement by following the standard replacement policy.

How do I return a product if I received it as a gift and don't have the purchase information?

In such a case, please contact our customer support along with the Serial number of the product and a pic of the label on the packaging.

Do you offer returns for products that were a part of a clearance sale?

Products purchased during Sale time are not eligible for Refunds or Returns. Replacements are allowed only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

What if I receive a product that is missing non-essential components?

If a product is missing accessories that should be included in the box, please contact our customer support along with an uncut unboxing video showing the missing part.

How do I return a product if I've misplaced the original packaging?

Unfortunately in such a case returns/refunds won't be eligible.

Can I return a product if it's been damaged due to a third-party modification?

If the product is damaged due to changes done to the hardware by the client, Elitehubs is not liable to provide any replacement or refund.

Do you offer returns for products that were a part of a holiday season promotion?

Products purchased during Sale time are not eligible for Refunds or Returns. Replacements are allowed only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

How do I return a product if I no longer have the purchase invoice?

If you have misplaced your invoice, you are still eligible for a replacement, provided the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

What is the return policy for products that were a part of a flash sale?

Products purchased during Sale time are not eligible for Refunds or Returns. Replacements are allowed only if the product received is different from the item ordered, or is Dead on Arival (DOA) and is reported within 72Hrs from the time of delivery to Elitehubs Customer Support.

Refunds & Replacement FAQ

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