Cancellations FAQ
What is EliteHubs cancellation policy?
You can refer to our cancellation policy page https://elitehubs.com/pages/return-policy
How can I cancel my order on EliteHubs?
You can cancel an order by contacting our support and we'll do the needful
Is there a time limit for canceling an order?
Yes we have a 24hr time frame since the order was placed.
What happens if I cancel my order before it's shipped?
If the order is cancelled before it was shipped then a refund will be processed as per the T&C
Can I cancel a partially shipped order?
Cancellation is only possible within the first 24hrs of order placement
Is there a cancellation fee for canceling an order?
Yes the gateway charges have to be borne by the customer for normal prepaid transactions 2% and for EMI Transactions 5%
How long does it take for the cancellation process to be completed?
We usually process cancelled orders within 24-48hrs
Can I cancel an order if it's out for delivery?
Unfortunately cancellation isn't eligable in such cases.
Are there any restrictions on canceling orders for specific products?
Yes you can refer our cancellation policy page for more details. https://elitehubs.com/pages/return-policy
What should I do if I want to cancel an order after the cancellation period has passed?
You can contact our support team they'll look into it if there's a possibility for cancellation.
Can I cancel an order placed through the EliteHubs website and app?
Yes you can cancel the order placed through the website by contacting our support team.
How will I be notified that my order has been canceled?
You will be notified via email as well as on the my orders page
Is there a limit to the number of orders I can cancel in a specific time frame?
Yes 5 orders within the same day
Can I cancel a pre-order item before it's released?
Yes you can cancel the order.
What is the procedure for canceling a pre-order?
You can contact our support team via email,call or whatsapp they'll do the needful
Will I receive a full refund if I cancel my order?
Only the gateway charges are deducted incase of cancellation by the client incase we cancel the order a full refund is processed.
How long does it take to receive a refund after canceling an order?
Usuall refunds are processed within 24-48hrs it takes 5-7 business days to reflect in your bank.
Are shipping charges refunded when an order is canceled?
We offer free shipping across the range.
What happens if EliteHubs cancels my order due to product unavailability?
In such cases our support team informs you before cancelling the order and a full refund is processed.
Can I cancel an order that includes bundled or discounted items?
Unfortunately cancellation isn't eligable in such cases.
Are there any exceptions to the cancellation policy during sales or promotions?
Yes orders placed during the sale period aren't eligible for cancellations however customers can opt for an alternative in the similar price range
Can I cancel an order for customized PC builds?
Yes you can if it's within our cancellation period.
Can I cancel an order if it's in the processing stage?
Yes you can if it's within our cancellation period.
What happens if I refuse to accept a package upon delivery?
Once a package is dispatched from our facility it isn't eligible for cancellation incase a parcel is refused by the customer the same is shipped back after twice shipping charges are borne by them.
Is there a specific cancellation process for damaged or defective products?
We usually offer replacements for damaged/defective goods incase the product isn't available we cancel the order and provide a full refund.
How does EliteHubs handle cancellations for orders paid via cash on delivery (COD)?
Incase a cash on delivery order is cancelled after the payment we provide a refund via bank transfer to the customer.
Can I cancel an order if the product's price drops after I've placed it?
You can contact our support team to match the price incase it isn't possible you can cancel the order if it's within the cancellation period.
Will I be charged for return shipping if I cancel an order?
Once a package is dispatched from our facility it isn't eligible for cancellation
What happens if I cancel a gift order?
Unfortunately cancellation isn't eligable in such cases.
Is there a different cancellation policy for bulk or wholesale orders?
No there isn't a seperate policy.
Can I cancel an order if I change my mind about the payment method?
Yes you can if it's within our cancellation period.
Can I cancel an order if it's in the packaging stage?
Yes you can if it's within our cancellation period.
What is the process for canceling an order if I paid using a credit/debit card?
You can contact our support team via email,call or whatsapp they'll do the needful
Can I cancel an order if I used a gift card or store credit for payment?
Yes you can if it's within our cancellation period.
How do I initiate the cancellation process for an order?
You can contact our support team via email,call or whatsapp they'll do the needful
Can I cancel an order for a product that is on clearance or marked as final sale?
Unfortunately cancellation isn't eligable in such cases.
What happens if I cancel an order for an item that is no longer in stock?
We issue a full refund to your original source account.
Can I cancel an order that is scheduled for delivery at a specific date and time?
Unfortunately cancellation isn't eligable in such cases.
Is there a cancellation policy for orders placed using multiple payment methods?
You can refer to our cancellation policy for detailed insights.
Can I cancel an order if I provided incorrect shipping information?
You can contact our support and share the accurate shipping information and they'll get it rectified.
What happens if I cancel an order for a product that is being delivered from a third-party seller?
Once a package is dispatched from our facility it isn't eligible for cancellation
Can I cancel an order if I received the wrong product or a different variant?
We usually rectify such errors immediately incase the client insists on a refund we will process the same provided the product is sealed and in it's original packaging
How can I check the status of my canceled order?
You can check the status of your cancelled orders in the my order section
Can I cancel an order if I forgot to apply a coupon or discount code?
Yes you can if it's within our cancellation period.
Can I cancel an order if I want to change the delivery address?
You can contact our team and they'll get the necssary changes done.
Is there a limit to the cancellation period for different payment methods?
Currently there isn't
Can I cancel an order for a product that is delayed in shipping?
Unfortunatley shipping delay's are beyond our control we strive to try our best to resolve such issues incase the arise but cancellation isn't possible once the product is dispatched.
What is the cancellation policy for orders placed during peak holiday seasons?
Incase your order isn't dispatched within 7 business days without you being informed about the delay you are eligible for a full refund.
Can I cancel an order for a product that is not in its original packaging?
Yes you can, provdied an uncut unboxing video has been submited for the same.
How does EliteHubs handle cancellations for orders that were paid using EMI options?
If it's within our cancellation period we cancel the order and process the refund after the gateway charges are deducted.
Is there a separate cancellation process for large and heavy items?
Nothere isnt't a separate process.
What happens if I cancel an order for a product that is on pre-order but has not yet been released?
If it's within our cancellation period we cancel the order and process the refund as per our T&C
Can I cancel an order if I want to change the color or variant of the product?
You can contact our team and they'll get the necssary changes done.
Is there a time limit for canceling an order that includes assembly or installation services?
We have a 24hrs period from the time of order placement for cancellations.
Can I cancel an order if I want to upgrade or downgrade the shipping method?
You can contact our team and they'll get the necssary changes done.
What happens if I cancel an order for a product that is on a waitlist?
If it's within our cancellation period we cancel the order and process the refund as per our T&C
Can I cancel an order if I receive a better offer from a competitor?
You can contact our support they'll look into it if the offer can be matched if not we can proceed with the cancellation as per our T&C
Is there a separate cancellation process for orders with multiple quantities of the same item?
You can contact our support and they'll do the needful
Can I cancel an order if I change my mind about the warranty or protection plan?
Yes you can if it's within our cancellation period.
What is the procedure for canceling an order if I used a third-party payment gateway?
You can contact our support they'll help you with the cancellation process
Can I cancel an order for a product that is part of a bundle deal?
Unfortunately cancellation isn't eligable in such cases.
Is there a cancellation policy for orders that have already been dispatched?
Unfortunately cancellation isn't eligable once the products have been dispatched from our warehouse.
Can I cancel an order if I decide to buy a different product instead?
You can contact our support and let them know regarding the product change and we'll do the needful
What happens if EliteHubs cancels an order due to pricing errors or technical glitches?
Our support team will inform you about the same and a full refund will be processed immediately
Can I cancel an order for a product that is marked as "coming soon"?
Yes you can cancel it as per the cancellation T&C.
Is there a limit to the number of times I can attempt to cancel an order?
No there isn't any such limits.
Can I cancel an order for a product that is on a flash sale?
Unfortunately cancellation isn't eligable in such cases.
What happens if I cancel an order for a product that was part of a loyalty program or reward scheme?
Unfortunately cancellation isn't eligible in such cases.
Can I cancel an order for a product that has been discontinued?
Yes you can if it's within our cancellation period.
Is there a specific cancellation policy for orders placed on weekends or holidays?
No there isn't any specific policy.
Can I cancel an order for a product that has been recalled by the manufacturer?
Yes you can if it's within our cancellation period.
Can I cancel an order if the product's price drops after I've received it?
Once the product has been dispatched from our facility it isn't eligible for cancellation.
How does EliteHubs handle cancellations for orders placed using store credit?
You can contact our support and we'll cancel the order and the credits will be restored.
Can I cancel an order if I change my mind about the extended warranty or service plan?
Yes you can cancel an order within 24hrs of placing it.
What happens if I cancel an order for a product that is on a limited-time offer?
Unfortunately cancellation isn't eligable in such cases.
Can I cancel an order for a product that is part of a buy-one-get-one promotion?
Unfortunately cancellation isn't eligable in such cases.
Is there a separate cancellation process for orders placed via phone call?
There isn't a seperate process you can email us or contact our support through our channels and get the order cancelled.
Can I cancel an order for a product that is on a clearance sale?
Unfortunately cancellation isn't eligable in such cases.
What is the procedure for canceling an order if I paid using a digital wallet?
You can email us or contact our support through call or whasapp and we'll do the needful
Can I cancel an order if I want to add more items to it?
You can connect with our support team and let them know the items that you want to add and we'll do the needful.
Is there a cancellation policy for orders that are delayed in processing?
Yes we offer full refund/ cancellations incase your order hasn't been processed for 7 business days and you weren't update on the order being delayed from ourside.
Can I cancel an order if I change my mind about the payment method after it's been processed?
Yes you can cancel order until it's shipped out from our facility.
What happens if I cancel an order for a product that is being delivered by a special courier service?
In such cases the courier charges for the special delivery will be borne by the client.
Can I cancel an order if I want to change the billing address?
You can contact our support and will make the requested changes for the same order there isn't any need for cancellations
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